MemoHoney Return Policy: How the 60-Day Refund Works
Quick answer
Every MemoHoney pack comes with 60 days to ask for a refund, usually counted from the purchase date.
Brand pages differ on sealed bottles and a 20% restocking fee, so call +1 (302) 200-3480 with your order ID before day 60, get the terms by email and post the return with tracking.
See where to order.
MemoHoney return policy: the one rule every brand page agrees on
Every MemoHoney pack comes with 60 days to ask for your money back. That number is the same on every brand page we read; almost everything else about the refund changes from page to page.
So treat the 60 days as fixed and the rest as open. Before you post a single bottle, ask the order desk to email you the terms that apply to your order.
That one email settles which bottles count, whether money is held back and where the parcel goes. Keep it with your order confirmation.
Where the MemoHoney refund rules contradict each other
Five sources give five versions. They split on when the 60 days start, whether you must use the capsules first, which bottles count, what is kept back and where to send the parcel.
| Rule | Home page and FAQ answer | FAQ "Refund Policy" | Two returns pages | Terms of service (GEX) | Our order desk |
|---|---|---|---|---|---|
| Clock starts | Purchase date | Purchase date | Order date | Delivery date | Purchase date |
| Use first | "At least 30 days of use" | 30-day "minimum trial period" | Not stated | Not stated | Ask the desk |
| Which bottles | Not stated; called "unconditional" | Sealed bottles only | Every bottle, empty or not, plus the packing slip | Bottles back, even empty | As confirmed for your order |
| Money kept back | Not stated | 20% restocking fee; shipping and customs not refunded | Not stated | Not stated | Ask the desk |
| Return postage | Not stated | Buyer pays | Buyer pays | Not stated | Buyer pays, tracked |
| First step | Not stated | Email for an authorization code | Post to Largo, FL 33773 or PO Box 12730, Ogden, UT 84412 | Not stated | Call +1 (302) 200-3480 with the order ID |
| Money back in | Not stated | 5 to 10 business days on the statement | 5 to 10 days | 3 to 5 business days | Ask the desk |
At the strict end you would return only sealed bottles, lose 20% of the order total, pay your own postage and not get the shipping back. On a $207 three-bottle order the fee alone is $41.40. At the generous end, every bottle goes back, even empty ones, with no fee mentioned.
Upsell pages add "we'll refund every penny, no questions asked", while the FAQ asks for an authorization code first. Which version applies to you is a question for the desk, not for us.
Your 60 days, marked out
Most brand pages count from the day you pay, so plan from that date. A bottle lasts 30 days at one capsule a day, which gives you a natural check-in when the first one runs out.
- Day 1
Purchase date
Most brand pages start the 60 days on the day you pay.
- Day 30
Bottle one empty
Thirty capsules at one a day last a month.
- Day 35
Ask before you post
Ask whether opened bottles qualify, whether a fee applies and which address to use.
- Day 60
Final day
Refund requests must be in by this date.
Put two reminders in your phone or on the kitchen calendar: day 35 to decide, and day 45 as the latest day to call. That leaves two weeks for a reply and for the parcel to travel.
What the gold MemoHoney seal says, and what it leaves out
The seal says "100% satisfaction guaranteed", and nothing else. Tap the numbers to see what the written rules add.
- 100% satisfaction. One FAQ section keeps back a 20% restocking fee, so 100% is not the amount every buyer gets back.
- 30 capsules. Two pages ask for at least 30 days of use first, which means one whole bottle before you may ask.
- The bottles behind. One FAQ section refunds only sealed ones; another returns page wants every bottle back, opened or not.
- No honey inside. The name is a brand name only. If you expected honey, that alone is a fair reason to ask for a refund within the 60 days.
How to claim a MemoHoney refund, step by step
Begin by phone or email; the parcel comes last. One page wants an authorization code first, and three different return addresses are in circulation.
Find the order ID
It is in the confirmation email. Note the order date, the pack and any extra offers you accepted.
Call or write before day 60
Phone +1 (302) 200-3480 or email [email protected] and say you want a refund under the 60-day guarantee.
Ask for the terms by email
Which date began your 60 days, whether opened bottles count, any deduction, where to post and how much comes back.
Pack what they named
Add a note with your name as on the order, your email and the order ID.
Post it with tracking
Keep the receipt and the tracking number until the money is back.
Check your card
If nothing shows within the time the desk gave you, write again with the tracking number.
Any MemoHoney pack carries 60 days to ask for a refund; 3 or 6 bottles also ship free in the US.
$49 per bottle with the 6-bottle box, $294. Refunds within 60 days · 3 or 6 ship free · BuyGoods secure payment.
Get the refund terms in writing: an email you can copy
Send this, filled in, to the desk before you mail anything. Keep the reply with your order email; it is your proof of what you were promised.
- Subject: Refund request, order number (from your confirmation email)
- I bought MemoHoney on (date) and want a refund under the 60-day guarantee.
- Please confirm the date my 60 days started and the last day to ask.
- Do opened or empty bottles qualify, and will any fee be deducted?
- Which address should the bottles go to, and how much will be refunded?
Our plain-language refund policy covers packing and timing, and the shipping page explains why a slow parcel eats into your 60 days.
Phone numbers, extra offers and what to do if nobody answers
Call this site's order desk first, at +1 (302) 200-3480; it can match an order ID. The brand itself lists +1 (507) 448-8190 on the label, an SMS line at +1 (855) 889-3137 and the inbox [email protected].
Extra offers bought after checkout are separate orders, each with its own ID, and one sells Florazen, a different product with its own terms. A ticked "Subscribe & Save" box needs stopping before any refund.
If emails go unanswered, write once more and keep copies. Then ask your card issuer how a dispute works. Prices for each pack are on the MemoHoney price page.
Order MemoHoney with the 60-day guaranteeMemoHoney returns and refunds: questions
What is the MemoHoney return policy?
You have 60 days to ask for a refund on any pack. Beyond that the brand's pages disagree on opened bottles, a 20% restocking fee and when the 60 days start, so get the rule for your order in writing before you post anything.
What phone number do I call for a MemoHoney return?
This site's order desk is +1 (302) 200-3480; have your order ID ready. The bottle label also prints +1 (507) 448-8190, and a brand contact page lists an SMS line, +1 (855) 889-3137.
How do I reach MemoHoney customer service by email?
Write to [email protected], the address on the label and the brand FAQ. The FAQ says emails are answered within 48 business hours.
Where do I send a MemoHoney return?
Only to the address the desk confirms for your order. Brand pages name a Florida street address and a Utah PO box, and our desk uses 767 Third Avenue, Floor 4, New York, NY 10017. Never guess between them.
Is the MemoHoney guarantee really unconditional?
Not as written elsewhere. The FAQ that calls it unconditional adds "after at least 30 days of use", and the FAQ refund rules take back sealed bottles only, minus 20%.
Can I return MemoHoney if it did nothing for my memory?
Yes, if you ask within 60 days; you do not have to prove anything. No study has tested this formula for memory, so a lack of change is common. If memory problems worry you, see a doctor as well.
How do I stop a monthly MemoHoney charge or an extra offer?
Call BuyGoods at (866) 838-5063 or the desk to stop future shipments first, then ask for refunds. Each extra offer has its own order ID, so name each one.
Can I dispute a MemoHoney charge with my card company?
Your card issuer can explain its dispute process, but try the seller first and keep every email. A written refusal or no reply makes a dispute easier to support.
Page check
Written by
Reads the MemoHoney label line by line and weighs each health statement against NIH, Mayo Clinic and Alzheimer's Association guidance.
- Label re-read on October 13, 2026
- Product details: the printed label and brand pages. Health details: the sources linked in the text
- Found an error? Write to [email protected]. How we work: editorial standards