MemoHoney Phone Number, Email and Who Answers What
Quick answer
Bought MemoHoney through this site? Ring our order desk on +1 (302) 200-3480; written requests go to [email protected]. Mistakes on a page go to [email protected] on weekdays. The label phone +1 (507) 448-8190, the SMS line +1 (855) 889-3137 and the BuyGoods help line are run by the brand and its payment company.
What is the MemoHoney phone number for orders placed here?
Call +1 (302) 200-3480. That is the Memohoneycare order desk, and it can find any order placed through the buttons on this site. Have the order ID from your confirmation email ready before you dial.
- Order support phone
- +1 (302) 200-3480 (hours not published)
- Written requests about an order
- [email protected], also printed on the bottle
- Website inbox
- [email protected], Mon-Fri 9:00 am-5:00 pm ET; corrections and privacy questions, but it cannot open orders
- Office (post only)
- 230 Park Avenue, Floor 10, New York, NY 10169
- Returns, per our seller pack
- 767 Third Avenue, Floor 4, New York, NY 10017, only once the desk confirms it for your order
These lines are ours. You will not find them on mymemohoney.com, which lists only the brand's own contacts. Those are further down, labeled as the brand's.
Not sure the order went through our buttons? Call anyway. With the order ID and checkout email the desk can check, and if the order is not one of ours, it will tell you.
Which line should you use for which problem?
Pick the problem that matches yours. Each one names who to contact and what to have in hand, so one call does the job.
Our order desk
Late parcel
Call +1 (302) 200-3480 with the order ID from your confirmation email. The brand names no carrier, so the desk is where to ask for tracking.
Our desk, then in writing
Refund
Ask the desk which refund rule covers your order, then ask for that rule by email from [email protected] before you post anything.
BuyGoods and our desk
Strange charge
A second charge a month later may mean a "Subscribe & Save" box was ticked. Call BuyGoods at (866) 838-5063, then tell our desk.
Wait for written confirmation
Return address
Our seller pack lists 767 Third Avenue, Floor 4, New York, NY 10017. Brand pages show other addresses, so mail nothing until the desk confirms yours.
Website inbox
Error on a page
Write to [email protected] with the page and the line. This inbox cannot see orders.
That site, then your card issuer
Other website
If you paid on memohoneyy.com or another lookalike, our desk may not find the order. Contact that seller, and your card issuer if it stays silent.
Your own doctor
Memory worry
Losing things often, missing appointments or getting confused about time or place are signs to raise with a doctor (NIA, Forgetfulness: Knowing When to Ask for Help). A seller cannot assess them.
Which MemoHoney contacts belong to the brand, not to us?
The phone numbers and addresses below appear on the label, on the brand's pages or at checkout. Nobody at Memohoneycare answers them. Knowing whose line is whose saves a wasted call.
| What it is | Number or address | Whose it is, and where it appears |
|---|---|---|
| Label phone | +1 (507) 448-8190 | INSTITUTO EXPERIENCE, the distributor; a brand contact page calls it product support |
| SMS support line | +1 (855) 889-3137 | The Instituto Experience contact page linked from the brand's footer |
| Payment help line | (866) 838-5063 | BuyGoods, the checkout company, open weekdays 6 am until 5 pm Pacific and weekends until 4 pm Pacific |
| Brand email | [email protected] | On the label and the brand FAQ, where the brand promises an answer inside 48 business hours; our desk uses it too |
| Distributor mailing address | PO Box 12730, Ogden, UT 84404 | The label's "Distributed by" line |
| A returns PO box | PO Box 12730, Ogden, UT 84412 | One brand returns page; the ZIP code differs from the label's |
Two ZIP codes for one PO box, three brand phone lines and our own desk on top: if you are unsure, ring our desk first and ask for the answer by email.
How fast will someone answer?
Response times are only partly published. Here is what each side commits to, in numbers.
Because the clock runs on refunds, contact the desk well before day 60. The brand's pages disagree on whether the days count from purchase or delivery; our MemoHoney refund policy page lays the versions side by side, and the guarantee page explains the window.
No answer after a week? Write again with "Second request" in the subject line and keep both emails. If money has left your account and nobody replies, your card issuer can explain how to dispute the charge.
Tips for older readers and family helpers
- Write the order ID in large print on a card and keep it with the bottle.
- Hold the bottle during the call; the lot line and the label phone are printed on it.
- Use speakerphone so a family helper can listen and take notes.
- Write down the date, the time and the name of the person you spoke to.
- Ask for every promise by email, especially the return address.
- Never read out a full card number or security code, and never send them by email.
- To make this page bigger, hold Ctrl (Command on a Mac) and press the plus key.
Calling for a parent: what to say
Say who you are
Give your name, the buyer's name and that you are helping them, with the buyer nearby.
Read the order details
Order ID, order date, the email used at checkout and how many bottles came.
Ask one clear question
For example: which return address and which refund rule apply to this order?
End with a written copy
Ask the desk to send its answer to the buyer's email from [email protected].
Paid on a site that is not mymemohoney.com?
Lookalike shops use the MemoHoney name. memohoneyy.com calls itself an "Official Store", and a page on lovable.app describes a honey and royal jelly formula that is nothing like the real label. We do not run either one.
If your receipt names one of them, contact that seller first and your card issuer if it does not reply. How to spot the brand's real order page is on our where to buy MemoHoney page, and what we do with anything you send us is in our privacy policy.
Contact questions, answered
What is the MemoHoney phone number?
Our desk number is +1 (302) 200-3480, for anything bought via our buttons. The label's own line, +1 (507) 448-8190, is run by the distributor.
Can I text MemoHoney customer service?
The brand lists an SMS support line, +1 (855) 889-3137, on a contact page linked from its footer. It gives no hours, and our desk does not answer it.
Who do I call with a MemoHoney complaint?
Start with our desk at +1 (302) 200-3480 if you ordered through our buttons, and ask for a written reply. If the complaint is about a card charge, call BuyGoods as well.
What are your hours?
Someone reads the website inbox on weekdays during Eastern business hours. Phone hours for the order desk are not published, so leave a message with your order ID if nobody picks up.
Can my son or daughter call for me?
Yes, a family helper can make the call. Have the buyer close by, since the desk may need the buyer to confirm the order details.
Where do I send a MemoHoney return?
Only to the address the desk gives you in writing for your order. Our seller pack lists 767 Third Avenue, Floor 4, New York, NY 10017; brand pages show other addresses.
Is the BuyGoods number a MemoHoney number?
No. (866) 838-5063 is the payment company's help line. Use it for charges and billing, not for questions about the capsule.
Does the MemoHoney brand really reply within 48 hours?
That is the promise on its FAQ page, counted in business hours. We cannot check it, which is one more reason to keep copies of every email.
Page check
Written by
Reads the MemoHoney label line by line and weighs each health statement against NIH, Mayo Clinic and Alzheimer's Association guidance.
- Label re-read on October 13, 2026
- Product details: the printed label and brand pages. Health details: the sources linked in the text
- Found an error? Write to [email protected]. How we work: editorial standards
