Memo Honey Phone Number: Which Line to Call and What to Have Ready
Quick answer
The Memo Honey phone number for orders placed through this site is +1 (302) 200-3480; quote your order ID when you call. The bottle label lists a different brand line, +1 (507) 448-8190, for questions about the formula. Card charges and billing go to BuyGoods on (866) 838-5063. Phone hours are not published, so ask for every answer by email as well.
Which MemoHoney phone number should you call?
There is more than one number, and each reaches a different team. Calling the wrong one wastes a day, and the refund clock is running. Use this table to pick the right line first.
| Number or email | Who answers | Use it for |
|---|---|---|
| +1 (302) 200-3480 | This site's order desk | Finding an order by ID, tracking, refund steps, matching a bottle to an order |
| [email protected] | Brand email team | A written record of any request. The brand promises a reply within 48 business hours |
| +1 (507) 448-8190 | Brand line printed on the label | Questions about the formula or the label |
| +1 (855) 889-3137 | Brand SMS line | Text messages only |
| (866) 838-5063 | BuyGoods, the payment company | A charge you do not recognize, a monthly box, billing |
| [email protected] | This website | Mistakes on a page and privacy questions. It cannot open orders |
If you are not sure whether your order went through our buttons, call the desk anyway. With the order ID and the email you used at checkout, staff can look. If the order is not one of ours, they will say so.
If you are still deciding, the brand's order page lists every pack, the shipping terms and the 60-day refund window before you pay.
We earn a commission when you order through our buttons, at no extra cost to you.
Key facts
- Order desk for orders placed through our buttons: +1 (302) 200-3480. Hours are not published.
- Written requests: [email protected]. The brand's FAQ promises a reply within 48 business hours.
- Label line, run by the distributor Instituto Experience: +1 (507) 448-8190. A brand contact page also lists an SMS line, +1 (855) 889-3137.
- Card charges and billing: BuyGoods, (866) 838-5063.
- This website's inbox, [email protected], is read Monday to Friday, 9:00 am to 5:00 pm ET. It cannot see orders.
- No page we opened says MemoHoney is based in Broomfield, Colorado. The label shows a PO box in Ogden, Utah.
- Every pack carries 60 days to ask for a refund, so do not wait to call.
Who should you call with a complaint?
Match the complaint to the owner of the problem.
- Late or missing parcel: the order desk. The brand names no carrier and no delivery time, so the desk is where to ask for a tracking number.
- Refund: the order desk first, then [email protected] for the terms in writing. Do not post anything before you have them.
- A second charge you did not expect: BuyGoods, then the desk. It may be a monthly box or an extra offer.
- A broken or missing safety seal: the desk, with photos. Do not use that bottle.
- A mistake on one of our pages: [email protected].
- A worry about memory: your own doctor. A seller cannot assess it.
Our contact page and refund policy list the steps for refunds in more detail.
What should you have ready before you dial?
- The order ID from your confirmation email. Every helpline asks for it first.
- The order date, the pack size and the email address used at checkout.
- The bottle, so you can read out any code and the label phone number.
- A pen, to note the date, the time and who you spoke with.
- One clear question, such as: which refund rule and which return address apply to this order?
End every call the same way. Ask the desk to send its answer to your email. A phone call leaves no record, and the brand's pages disagree with each other on refund rules, so a written answer protects you.
How do you make the call for a parent?
Many people reading this are adult children helping a parent. A family helper can make the call, but the buyer should be close by, because staff may ask the buyer to confirm details.
- 1
Introduce yourself
Say your own name, give the buyer's name and explain that you are helping.
- 2
Read the details
Order ID, order date, pack size and the checkout email.
- 3
Ask one question
For example, which return address applies to this order.
- 4
Ask for email
Ask for the answer to be sent to the buyer's email address.
Use speakerphone so a second person can listen and take notes. Keep the order ID on a card next to the bottle.
What if nobody answers?
Phone hours for the order desk are not published. If nobody picks up, leave a message with the order ID and send an email to [email protected]. The brand's FAQ promises an answer inside 48 business hours. We cannot check that promise, so keep your copies.
After a week of silence, email again with the subject line Second request, and keep both messages. If money has left your account and you hear nothing, your card issuer can explain how a dispute works. A written refusal or silence makes a dispute easier to support.
Can you reach the brand by post?
You can write to the address on the label, but do not send a return there. The label's distributor block gives PO Box 12730, Ogden, UT 84404. That is a mailing address for the distributor, not a returns address.
Brand returns pages show other places: a PO box in Ogden with a different ZIP code, 84412, and a street address in Largo, Florida. Our desk uses a New York address for orders placed through our buttons, but only once it has confirmed that address to you in writing. Send nothing until you hold that email.
Is MemoHoney based in Broomfield, Colorado?
Nothing we read says so. The label shows a PO box in Ogden, Utah, as the distributor's address (Instituto Experience). This website's office is at 230 Park Avenue, Floor 10, New York, NY 10169, and it takes post only. No page names the factory that makes the capsules.
If a page gives you a Colorado address for MemoHoney, treat it as unverified and ask the seller where it comes from.
Frequently asked questions
What is the MemoHoney phone number?
For an order made through this site, the order desk is on +1 (302) 200-3480. The label lists a different brand line, +1 (507) 448-8190, which the distributor runs.
What is the MemoHoney complaints phone number?
If you ordered through our buttons, call the order desk on +1 (302) 200-3480 and ask for the reply in writing. For a card charge, also call BuyGoods on (866) 838-5063.
Can I text MemoHoney customer service?
A brand contact page lists an SMS line, +1 (855) 889-3137. No hours are given, and our order desk does not answer it.
What are the order desk hours?
Phone hours are not published. Someone reads the website inbox on weekdays, 9:00 am to 5:00 pm ET, but that inbox cannot see orders.
Can my son or daughter call for me?
Yes. A family helper can make the call, but keep the buyer close, since staff may ask the buyer to confirm who placed the order.
Is the BuyGoods number a MemoHoney number?
No. BuyGoods is the payment company, and (866) 838-5063 is its help line. Call it about charges and billing, and use the brand or our desk for anything about the capsule.
Our view
A support number is only useful if you know whose it is. Three brand-side lines, a payment company and our own desk all appear on pages about one bottle. That is confusing, and we do not pretend otherwise.
Our advice is plain. Call the order desk first if you bought through this site, ask for every promise by email and keep the order ID somewhere safe. Do it early, not on day 58.
And if the call is about memory worries rather than an order, the right number is your doctor's.
Last updated October 15, 2026. Published October 15, 2026. Written by the MemoHoney Editorial Desk. Medically reviewed by Dr. Kellyann Niotis, MD, Physician on October 15, 2026.
Keep the order ID safe and ask for refund terms in writing. The order page is where today's price and the guarantee terms are shown.
We earn a commission when you order through our buttons, at no extra cost to you.
Page check
Written by
Reads the printed MemoHoney label and weighs each health statement against NIH, Mayo Clinic and Alzheimer's Association guidance.
Medical check
Dr. Kellyann Niotis, MD, Physician
Medical reviewer. Reviewed for accuracy against the label and the cited sources on October 15, 2026.
- Published and updated October 15, 2026
- Product details: the printed label, the brand's pages and the seller pack. Health details: the sources linked in the text
- Found an error? Write to [email protected]. How we work: editorial standards
